Last Updated: November 1, 2025
This Privacy Policy describes how HF Masala, operated by Hussaini Flour Mill Pvt. Ltd. (“Company”, “we”, “our”, or “us”), collects, uses, stores, and protects your personal information when you visit our website www.hfmasala.com (“Website”) or use our services.
By accessing or using this Website, you agree to the terms of this Privacy Policy. If you disagree, please do not use our Website.
1. Information We Collect
We may collect the following types of information from you:
1.1 Personal Information
- Name
- Email address
- Mobile number
- Billing and shipping address
- Payment details (handled securely by our payment partners)
1.2 Non-Personal Information
- Browser type and version
- IP address and device information
- Cookies and usage data
- Referring URLs and interaction data on our Website
2. How We Use Your Information
We use your information for the following purposes:
- To process, fulfil, and deliver your orders
- To communicate regarding your orders, account, or inquiries
- To improve our products, services, and Website experience
- To send order confirmations, shipping updates, and promotional offers (if you opt in)
- To detect and prevent fraud or unauthorised activities
- To comply with legal and regulatory obligations
3. Payment Information
All online payments are processed securely through Razorpay, our authorised payment gateway.
We do not store or have access to your complete payment details, such as card numbers, UPI IDs, or passwords.
Razorpay may collect certain transaction data in accordance with their Privacy Policy, available at https://razorpay.com/privacy/.
4. Shipping Information
We partner with Shiprocket and other logistics providers to deliver your orders.
Your shipping details (name, address, and phone number) are shared with them solely for order fulfilment purposes.
All logistics partners are required to maintain data confidentiality and comply with applicable data protection laws.
5. Cookies
We use cookies and similar technologies to:
- Enable essential site functionalities (such as cart and login)
- Analyse traffic and improve user experience.
Personalise content and offers
You may choose to disable cookies through your browser settings. However, some features of the Website may not function properly if cookies are disabled.
6. Data Storage and Security
6.1 Your personal data is stored securely on protected servers and accessed only by authorised personnel.
6.2 We employ reasonable administrative, technical, and physical safeguards to prevent unauthorised access, disclosure, alteration, or destruction of your information.
6.3 Despite our efforts, no online system is 100% secure, and we cannot guarantee absolute protection.
7. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information.
However, we may share your data with:
- Service Providers: such as payment gateways, courier partners, and IT service providers, strictly for business operations.
- Legal Authorities: if required by law or to protect our rights, customers, or the public.
8. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections or updates to inaccurate data.
- Withdraw consent for marketing communications at any time.e
- Request deletion of your data, subject to legal and transactional requirements
To exercise these rights, contact us at contact@hfmasala.com.
9. Retention of Information
We retain your personal information only as long as necessary to fulfil the purposes stated above
- Comply with legal and tax obligations.
- Resolve disputes and enforce agreements.
10. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of such websites. Users are encouraged to read the privacy policies of those external sites.
11. Changes to This Policy
We may update this Privacy Policy periodically.
All changes will be posted on this page with the revised “Last Updated” date. Continued use of the Website after such updates constitutes your acceptance of the modified policy.
12. Contact Information
For questions, feedback, or privacy-related concerns, please contact us:
📧 Email: contact@hfmasala.com
📞 Phone: 7874725072
🏢 Address: Shop No. 1, The Look Lounge, Baug-E-Mujtaba, Makarba Rd, Makarba, Ahmedabad, Gujarat – 380051
