Last Updated: November 1, 2025
Welcome to HF Masala (hereinafter referred to as “the Company,” “we,” “our,” or “us”).
These Terms and Conditions govern your use of our website www.hfmasala.com (“Website”) and the purchase of products offered by Hussaini Flour Mill Pvt. Ltd., having its registered address at Shop No. 1, The Look Lounge, Baug-E-Mujtaba, Makarba Rd, Makarba, Ahmedabad, Gujarat – 380051.
By accessing or using our Website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.
1. General
1.1 By visiting our Website or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including those additional terms and policies referenced herein.
1.2 These Terms apply to all users of the site, including, without limitation, browsers, customers, and merchants.
1.3 The Company reserves the right to modify or update these Terms at any time without prior notice. Continued use of the Website after any such changes constitutes acceptance of the revised Terms.
2. Eligibility
You must be at least 18 years of age and capable of entering into a legally binding contract under Indian law to use our Website and make purchases.
3. User Account and Registration
3.1 To access certain features or make purchases, you may be required to create an account on our Website.
3.2 You agree to provide accurate, complete, and updated information during registration. Any false or misleading information may result in suspension or termination of your account.
3.3 You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account.
3.4 The Company shall not be liable for any loss or damage arising from unauthorised access to your account due to your failure to maintain confidentiality.
3.5 You agree to immediately notify us of any unauthorised use or breach of security regarding your account.
4. Products and Services
4.1 We take utmost care to display our products accurately, but colours, packaging, and appearance may slightly vary.
4.2 All products are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.
5. Pricing and Payment
5.1 All prices listed on our Website are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated.
5.2 We accept online payments only through secure payment gateways, including Razorpay.
5.3 The Company is not responsible for any delays or errors caused by the payment gateway or your bank.
5.4 Orders will be processed only after successful receipt of payment.
6. Shipping and Delivery
6.1 We deliver across India through our logistics partner Shiprocket.
6.2 Orders are usually dispatched within 5–7 business days and delivered within 7–14 business days, depending on the destination.
6.3 Shipping is free for orders above the minimum order value specified on the Website.
6.4 Delivery timelines are indicative and may vary due to factors beyond our control, such as weather, courier delays, or public holidays.
7. Order Cancellation
7.1 Customers may cancel their orders before dispatch by contacting us at contact@hfmasala.com or 7874725072.
7.2 Once the order has been dispatched, it cannot be cancelled.
7.3 The Company reserves the right to cancel an order in case of payment issues, stock unavailability, or technical errors. Refunds, if applicable, will be initiated in accordance with our Cancellation and Refund Policy.
8. Returns, Replacements, and Refunds
8.1 We accept returns or replacements only for expired, damaged, or wrong items received.
8.2 The request must be raised within 2 days of delivery, supported by appropriate evidence (images/videos).
8.3 Refunds will be processed to the original payment method within 7–14 business days after product verification.
8.4 Please refer to our Cancellation and Refund Policy for detailed terms.
9. Intellectual Property
All content on the Website, including logos, text, images, graphics, and product descriptions, is the intellectual property of Hussaini Flour Mill Pvt. Ltd. Unauthorised reproduction or distribution is strictly prohibited.
10. Limitation of Liability
The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or Website, except as required under applicable law.
11. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.
12. Contact Information
For any queries, complaints, or support, please contact us at:
📧 Email: contact@hfmasala.com
📞 Phone: 7874725072
🏢 Address: Shop No. 1, The Look Lounge, Baug-E-Mujtaba, Makarba Rd, Makarba, Ahmedabad, Gujarat – 380051
